Privacy Policy

Last Updated: 2025-05-22

Welcome to https://rackedout.ca (the “Site”), owned and operated by Racked Out (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at https://rackedout.ca/contact/.

This privacy policy describes how we might collect, use, disclose, and safeguard your information when you visit our website https://rackedout.ca, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

This privacy policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data You Disclose to Us

We collect personal information that you voluntarily provide to us when you [register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise when you contact us].

The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Contact Information: Such as your name, email address, postal address, phone number.
  • User Content: Such as comments, contributions to discussions, or messages you send us.

b. Information Automatically Collected

When you access the Site, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:

  • Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Site and which we record in log files. This log data may include your IP address, device information, browser type and settings, and information about your activity on the Site (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data: We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Site. This device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data: We may collect information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Site. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt out, you may not be able to use certain aspects of the Services.

c. Information Collected Through Cookies and Other Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

  • Cookies: A cookie is a small file placed on your device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site.
  • Web Beacons: Pages of our Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Process your transactions and send you related information, including purchase confirmations and invoices.
  • Email you regarding your account or order.
  • Respond to your inquiries, comments, and provide customer support.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Request feedback and to contact you about your use of the Site.
  • Notify you about special offers, promotions, and events from us and our partners, in accordance with your communication preferences.
  • Administer sweepstakes, promotions, and contests.
  • Personalize and improve the Site and provide content or features that match user profiles or interests.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Protect against, identify, and prevent fraud and other unlawful activity.
  • Comply with legal obligations and enforce our terms and conditions.

3. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions, provided you have opted-in to receive such communications.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information.

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

  • Control of Cookies: Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.
  • Google Analytics: We may use Google Analytics to help us understand how our Site is used. Google Analytics may use cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

5. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. DATA RETENTION

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These may include the right to:

  • Request access to and obtain a copy of your personal information.
  • Request correction of any inaccurate or incomplete personal information.
  • Request erasure (deletion) of your personal information.
  • Object to processing of your personal information.
  • Request restriction of processing of your personal information.
  • Request data portability of your personal information.
  • Withdraw your consent at any time, if we are processing your personal information based on your consent.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We will consider and act upon any request in accordance with applicable data protection laws.

To exercise your rights, please contact us at [Your Contact Email for Privacy Requests]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

8. LINKS TO OTHER WEBSITES

The Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Racked Out 15-1616 Matheson Blvd, Mississauga, ON L4W 1R9 https://rackedout.ca/