Racked Out Inc. respects your privacy and is committed to protecting the personal information collected through our website, online store and business operations.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
We may collect personal information that you provide when you:
- Place an order;
- Request a quote;
- Create an account;
- Contact us;
- Subscribe to marketing communications;
- Arrange delivery or installation;
- Submit a warranty, return or customer-service request; or
- Otherwise interact with our website or business.
The information collected may include:
- Your name;
- Company name;
- Billing and shipping addresses;
- Email address;
- Telephone number;
- Order and transaction information;
- Product requirements and project details;
- Delivery instructions;
- Communications with our team; and
- Marketing preferences.
Our payment-processing providers may collect and process payment-card or banking information. Racked Out Inc. may not directly receive or store complete payment-card details.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address;
- Browser and device information;
- Pages viewed;
- Referring website;
- Date and time of access;
- Website activity; and
- Cookie and analytics information.
We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support advertising or marketing activities.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders;
- Provide quotes and product information;
- Arrange shipping, delivery and installation;
- Communicate about orders, projects and customer-service requests;
- Process returns, refunds and warranty claims;
- Verify transactions and prevent fraud;
- Maintain customer and business records;
- Improve our website, products and services;
- Comply with legal, tax, accounting and regulatory obligations; and
- Send marketing communications where permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.
Consent
By providing personal information to Racked Out Inc., you consent to its collection, use and disclosure for the purposes identified in this policy or otherwise explained at the time of collection.
Where required, we will obtain additional consent before using personal information for a new purpose.
You may withdraw your consent, subject to legal, contractual and operational restrictions. Withdrawing consent may affect our ability to provide certain products or services.
Sharing Personal Information
We may share personal information with service providers that assist us with:
- Website and e-commerce hosting;
- Payment processing;
- Shipping, freight and delivery;
- Installation and project coordination;
- Email and marketing services;
- Website analytics;
- Information technology and data storage;
- Accounting, legal and professional services; and
- Fraud prevention and security.
We only provide service providers with the information reasonably necessary to perform their services.
We may also disclose personal information where required by law, court order or regulatory authority, or where reasonably necessary to protect the rights, property or safety of Racked Out Inc., our customers or others.
We do not sell personal information to third parties.
Information Processed Outside Canada
Some service providers may process or store personal information outside Ontario or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with applicable law.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, tax, warranty and business-record requirements.
Information that is no longer required will be securely deleted, destroyed or anonymized where reasonably appropriate.
Security
Racked Out Inc. uses reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure or alteration.
However, no website, electronic communication or data-storage system can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.
We may need to verify your identity before processing a request. Access may be limited where permitted or required by law.
Cookies
Our website may use essential, functional, analytics and advertising cookies.
You may manage cookies through your browser settings or through any cookie-preference tool available on our website. Disabling certain cookies may affect website functionality.
Third-Party Websites
Our website may contain links to third-party websites. Racked Out Inc. is not responsible for the privacy practices, security or content of third-party websites.
Customers should review the privacy policies of any third-party website they visit.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with an updated effective date.
Continued use of the website after an updated policy is posted constitutes acceptance of the revised policy, subject to applicable law.
Contact and Privacy Questions
Questions, requests or complaints regarding privacy may be directed to: info@rackedout.ca